Legal
These terms apply to all quotations, agreements, and services provided by Lighted Networks, unless expressly deviated from in writing. Client terms are expressly rejected unless accepted in writing by Lighted Networks. Invalid provisions do not affect the remaining terms.
All quotations are non-binding and valid for 30 calendar days. An agreement is established when the Client accepts a quotation in writing, Lighted Networks confirms an assignment in writing, or Lighted Networks commences work with the Client's knowledge. Lighted Networks may refuse any assignment without stating reasons.
All obligations are best-efforts obligations (best-efforts obligation), not obligations of result, unless a specific result is explicitly agreed in writing. Timelines are indicative unless confirmed as firm deadlines in writing. Scope changes will be discussed and agreed before additional work proceeds.
The Client warrants that all information provided is accurate and complete; it has authority to grant access to systems involved; appropriate backups have been taken before work commences; and it will communicate promptly if circumstances affecting the scope change. Delays caused by the Client are not attributable to Lighted Networks.
All rates are exclusive of VAT unless stated otherwise. Rates may be adjusted annually with 30 days' notice. Reasonable out-of-pocket expenses (travel, hardware, licences) are charged at cost unless otherwise agreed.
Invoices are payable within 14 calendar days. Late payment incurs statutory commercial interest (statutory commercial interest) from the first day of default, without further notice. Lighted Networks may suspend Services until outstanding invoices are settled. Invoice objections must be submitted within 14 days; objections do not suspend payment obligations.
Partial or full advance payment may be required for new clients or projects involving significant third-party costs.
All intellectual property in Deliverables remains with Lighted Networks until full payment is received. Upon full payment, the Client receives a non-exclusive, non-transferable licence for internal business use. Pre-existing tools and methodologies remain Lighted Networks' property at all times.
Both parties treat confidential information as confidential. This obligation continues for 3 years after the agreement ends. Exceptions apply to publicly known information and legally required disclosure.
Lighted Networks' total liability is limited to the amount invoiced and paid for the specific assignment, with a maximum of €10,000 per event.
Lighted Networks is never liable for indirect or consequential damages, damages from inaccurate Client information, third-party failures, hardware wear, or cyber incidents outside an active security management engagement. Claims lapse after 12 months of the Client becoming aware of the damage.
Lighted Networks is not liable for failures resulting from circumstances beyond its reasonable control. If force majeure persists beyond 30 days, either party may terminate without liability. Work already performed is invoiced pro-rata.
Project-based agreements end upon delivery. Ongoing agreements have an initial term of 3 months, then continue month-to-month with 1 calendar month's written notice. Either party may terminate immediately for material breach (unremedied after 14 days' notice) or insolvency. Payment is due for all work completed to the termination date.
Complaints must be submitted in writing within 14 days of delivery to info@lightednetworks.com. We acknowledge within 3 business days and respond substantively within 14 business days. Filing a complaint does not suspend payment obligations.
These terms are governed by Dutch law. Disputes are submitted to the Rechtbank Oost-Brabant ('s-Hertogenbosch), unless parties agree to mediation or arbitration.
Changes are communicated 30 days before taking effect for ongoing clients. The current version is always at lightednetworks.com/terms. Questions: info@lightednetworks.com